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1. Who We Are

  • Company Name: Instant Ceilings

  • Registered Address: [Insert Address]

  • Contact Email: [Insert Email]

  • Contact Telephone: [Insert Telephone Number]

Instant Ceilings is the data controller of your personal data. This means we are responsible for determining how your data is collected, used, and stored.

Privacy Policy

2. What Information We Collect

  • We may collect and process the following personal data about you:

  • a. Information you provide to us:

  • Name

  • Contact details (email address, phone number, postal address)

  • Payment details (for billing purposes)

  • Other information relevant to your enquiry or project

  • b. Information we collect automatically:

  • IP address and browser type (when you visit our website)

  • Information about your visit, such as pages viewed, time spent, and navigation paths

  • c. Information from third parties:

  • Details from referrals or publicly available sources, where applicable

3. How We Use Your Data

  • We use your personal data for the following purposes:

  • To respond to your enquiries and provide our services

  • To process payments and manage invoices

  • To communicate updates or offers (with your consent)

  • To comply with legal and regulatory obligations

  • To improve our services, website, and customer experience

4. Legal Basis for Processing Your Data

  • We process your personal data under the following legal bases:

  • Contractual necessity: When processing is required to fulfil a contract with you or take steps at your request before entering a contract.

  • Legitimate interests: To improve our services and manage our operations.

  • Consent: When you have given explicit consent for certain processing activities, such as receiving marketing emails.

  • Legal compliance: To meet our legal and regulatory obligations.

5. Sharing Your Data

  • We do not sell your personal data. However, we may share it with:

  • Service providers and contractors who perform services on our behalf (e.g., payment processors or delivery companies)

  • Legal or regulatory authorities, where required by law

  • Third parties involved in business transfers (e.g., mergers or acquisitions)

6. Data Retention

  • We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

  • Customer and project information: Retained for up to [Insert Retention Period].

  • Financial records: Retained for 6 years in compliance with HMRC regulations.

7. Your Rights

  • Under UK GDPR, you have the following rights:

  • Right to access: Request a copy of the personal data we hold about you.

  • Right to rectification: Request correction of inaccurate or incomplete data.

  • Right to erasure: Request deletion of your data where there is no lawful reason for us to retain it.

  • Right to restriction: Request restriction of data processing under certain circumstances.

  • Right to data portability: Request your data in a structured, machine-readable format.

  • Right to object: Object to the processing of your data for marketing or other purposes.

  • Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

  • To exercise your rights, please contact us at [Insert Email].

8. How We Protect Your Data

  • We implement technical and organisational measures to safeguard your data, including:

  • Secure storage systems

  • Encryption and access controls

  • Regular reviews of our data protection practices

9. Cookies

  • Our website uses cookies to enhance your browsing experience. For more information, please see our Cookie Policy.

10. Third-Party Websites

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

11. Changes to This Policy

  • We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or other communication channels.

12. Contact Us

  • If you have any questions or concerns about this policy or how we handle your data, please contact us:

  • Email: [Insert Email]

  • Telephone: [Insert Telephone Number]

  • Address: [Insert Address]

  • You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law.

  • Website: https://www.ico.org.uk

  • Phone: 0303 123 1113

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